Privacy Policy
How we collect, use and protect your information
Last updated: November 2025
Who We Are
NBR Mobility Ltd is a family-run mobility equipment retailer based in Diss, Norfolk. Our registered address is 142-144 Victoria Road, Diss, Norfolk, IP22 4JN. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We may collect the following information when you contact us, make an enquiry, or use our services:
- Your name and contact details (phone number, email address, postal address)
- Information about your mobility needs and requirements
- Details of products or services you have enquired about or purchased
- Information provided when you complete our contact or assessment booking forms
- Records of correspondence if you contact us
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange home assessments and demonstrations
- Process orders and arrange delivery or installation
- Provide after-sales service, repairs and maintenance
- Keep records of your purchases for warranty purposes
- Contact you about your enquiry or order
Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract: To fulfil orders and provide services you have requested
- Legitimate interests: To respond to enquiries and provide customer service
- Legal obligation: To comply with our legal and regulatory requirements
- Consent: Where you have given us permission to contact you for marketing purposes
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Delivery companies to fulfil your order
- Manufacturers for warranty claims or specialist repairs
- Finance providers if you choose to use finance options
- Motability Operations if you are a Motability scheme customer
- Professional advisers and regulatory authorities where required by law
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. For customers who have purchased equipment, we typically retain records for 7 years after the last transaction to support warranty claims and service history.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (in certain circumstances)
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses essential cookies to ensure it functions correctly. These cookies do not collect personal information and are necessary for the website to operate. We do not use advertising or tracking cookies.
Security
We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
NBR Mobility Ltd
142-144 Victoria Road
Diss, Norfolk
IP22 4JN
Phone: 01379 651 600
Email: info@nbr.email
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.