Insurance Guide

Comprehensive mobility equipment insurance from Mark Bates Ltd. Protect your scooter, powerchair or wheelchair with the UK’s leading specialist insurer – 5 star rated, 21+ years experience.

UK Leading Specialist

Over 21 years providing mobility equipment insurance

5 Star Rated

15,000+ customer reviews on Trustpilot

£

From £28 Per Year

Affordable cover for wheelchairs and scooters

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Comprehensive Cover

Mechanical, electrical & accident protection

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Expert Support

Dedicated claims team available when needed

Quick Cover

Get insured instantly through NBR Mobility

Protect Your Mobility Investment

NBR Mobility partners with Mark Bates Ltd, the UK’s leading specialist insurer for mobility equipment. With over 21 years of experience and 15,000+ five-star reviews, Mark Bates provides comprehensive insurance coverage for your mobility scooter, powerchair, or wheelchair. Get peace of mind knowing your essential mobility equipment is fully protected.

Mobility Scooter & Powerchair Insurance

From £96 per year

Comprehensive cover for scooters and powerchairs valued up to £5,000 (higher values available):

  • Standard Cover: Mechanical & electrical breakdown protection, parts, callout & labour costs
  • Plus Cover: All Standard benefits PLUS puncture coverage (£60 limit), legal expenses (£25,000), manual wheelchair cover (£1,000)
  • Personal accident benefits included
  • Hire equipment costs during repairs
  • Hospitalization benefits

Manual Wheelchair Insurance

From £28 per year

Affordable protection for your manual wheelchair:

  • Coverage against accidental damage
  • Theft protection
  • Public liability cover included
  • Low annual premium
  • Specialist wheelchair expertise

Why Choose Mark Bates Insurance?

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21+ Years Experience

Specialist insurer for over 50s and disabled people

5 Star Trustpilot

15,000+ verified customer reviews

🛡️

Comprehensive Cover

Standard & Plus packages available

How to Get Insured

1

Contact NBR Mobility

Call us on 01379 651 600 or visit our showroom in Diss to discuss your insurance needs.

2

Choose Your Cover

We’ll help you select the right insurance package – Standard or Plus – based on your equipment and requirements.

3

Get Instant Cover

As an authorized Mark Bates partner, we can arrange your insurance immediately with full policy documentation.

4

Enjoy Peace of Mind

Your mobility equipment is now fully protected. Mark Bates claims team is available whenever you need support.

Frequently Asked Questions

What does Mark Bates mobility insurance cover?

Mark Bates insurance covers mechanical and electrical breakdown, parts, callout and labour costs. The Plus package also includes puncture coverage, legal expenses up to £25,000, and manual wheelchair cover up to £1,000. Personal accident benefits, hire equipment costs, and hospitalization benefits are also included.

How much does mobility insurance cost?

Manual wheelchair insurance starts from just £28 per year. Mobility scooter and powerchair insurance starts from £96 per year for equipment valued up to £5,000. Higher value equipment can also be covered – contact NBR Mobility for a quote.

Can I get insurance for equipment I didn’t buy from NBR Mobility?

Yes! Mark Bates insurance is available for any mobility equipment, regardless of where you purchased it. Simply contact us with your equipment details and we’ll arrange appropriate cover.

What’s the difference between Standard and Plus cover?

Standard cover includes mechanical & electrical breakdown protection, personal accident benefits, and hire costs. Plus cover adds puncture coverage (£60 limit), legal expenses (£25,000 limit), and manual wheelchair coverage (£1,000 limit).

How do I make a claim?

Contact NBR Mobility or call Mark Bates directly on their claims line. Their expert team will guide you through the process and arrange repairs or replacement as needed under your policy terms.

Is insurance mandatory for mobility scooters?

Insurance is not legally required for Class 2 pavement scooters or Class 3 road scooters. However, insurance is highly recommended to protect your investment against breakdown, damage, and theft. We recommend comprehensive cover for all mobility equipment to give you complete peace of mind.

Important Information: NBR Mobility of 142-144 Victoria Road, Diss, Norfolk, IP22 4JN is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

Get an Insurance Quote

Call our team to discuss your insurance needs and get an instant quote from Mark Bates.

Call 01379 651 600

Visit Our Showroom

Speak to our insurance specialists in person at our Diss showroom.

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About Mark Bates

Learn more about the UK’s leading mobility insurance specialist.

Visit Mark Bates

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📞 Call Now: 01379 651 600