Privacy Policy

1. Introduction

NBR Mobility Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or rental
• Request information about our products or services
• Fill out a contact form
• Subscribe to our newsletter
• Book an appointment or home assessment

This information may include: name, email address, phone number, postal address, and payment information.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect to:

• Process your orders and provide our services
• Send you order confirmations and updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use, please see our Cookie Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us provide our services (e.g., payment processors, delivery services)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of our business

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@nbr.email
• Phone: 01379 651 600
• Address: 142-144 Victoria Road, Diss, Norfolk, IP22 4JN

NBR Mobility Ltd
Company Registration Number: 07231153
VAT Registration Number: 866316407