Service & Repair Information
Keep your mobility scooter running safely and reliably with our professional servicing and repair services. Manufacturer-approved technicians with 24 years of experience.
From £99
Annual Service
Fast
Repair Service
12mo
Parts Warranty
Free
Collection & Delivery*
Regular servicing is essential to keep your mobility scooter safe, reliable, and running at peak performance. Just like a car, your scooter needs professional maintenance to prevent breakdowns and extend its life.
Why Regular Servicing Matters
- • Prevents unexpected breakdowns
- • Maintains your warranty
- • Ensures safety for you and others
- • Extends scooter lifespan
- • Saves money on major repairs
Our Service Packages
Annual Service
From £99 (VAT free)Comprehensive safety check and maintenance to keep your scooter in top condition.
Includes:
- ✓ Full safety inspection (50+ points)
- ✓ Battery test and maintenance
- ✓ Brake adjustment and testing
- ✓ Tyre pressure and condition check
- ✓ Lights and indicators test
- ✓ Motor and gearbox inspection
- ✓ Control system diagnostics
- ✓ Cleaning and lubrication
- ✓ Software updates (if applicable)
- ✓ Written service report
- ✓ Service stamp for warranty
- ✓ Next service reminder
Recommended: Every 12 months or 1,000 miles
Common Repairs & Costs
| Repair Type | Typical Cost* |
|---|---|
Battery Replacement New batteries fitted and tested | From £65 |
Inner Tube Replacement New inner tube plus fitting | £11.50 plus fitting |
Tyre Replacement Premium quality tyres | From £15 |
Controller Repair Diagnostic and repair | £95-£250 |
Motor Replacement New motor fitted and calibrated | £195-£450 |
Charger Replacement Genuine manufacturer charger | £65-£125 |
*Prices are estimates and VAT-free for qualifying customers. Actual costs depend on scooter model and parts required.
Our Service Process
- 1
Book Your Service
Call us or book online. We'll arrange a convenient time.
- 2
Collection or Drop-Off
Free collection within 10 miles, or drop off at our workshop.
- 3
Comprehensive Inspection
Our technicians perform a thorough 50+ point check.
- 4
Service & Repairs
We complete the service and any agreed repairs.
- 5
Quality Check & Report
Final safety check and detailed service report provided.
- 6
Delivery
Your scooter is returned clean, serviced, and ready to go.
Maintenance Tips
Keep Your Scooter Running Well Between Services:
Daily Checks:
- Check battery charge level before use
- Look for any visible damage or loose parts
- Test brakes before setting off
- Ensure lights work if using in low light
Weekly Care:
- Clean your scooter with a damp cloth
- Check tyre pressures (if pneumatic)
- Test all controls and functions
- Charge batteries fully at least once
Monthly Tasks:
- Check tyre tread depth
- Inspect for rust or corrosion
- Clean battery terminals
- Lubricate moving parts (ask us which ones)
💡 Pro Tip: Keep a maintenance log. Note any unusual sounds, performance changes, or issues. This helps our technicians diagnose problems quickly.
Service FAQs
How often should I service my mobility scooter?▼
We recommend an annual service for most users. However, if you use your scooter daily or cover more than 1,000 miles per year, consider servicing every 6 months. Heavy use, challenging terrain, or outdoor storage may also require more frequent servicing.
Is servicing covered by warranty?▼
Service costs are not covered by warranty, but regular servicing is usually required to maintain your warranty. Skipping services may void your warranty. Some extended warranty packages include free servicing - ask us about these options.
Can I service my scooter myself?▼
While you can perform basic maintenance like cleaning and checking tyre pressures, professional servicing requires specialist tools and knowledge. DIY servicing may void your warranty and could miss critical safety issues. Always use qualified technicians.
What if my scooter breaks down away from home?▼
We don't offer a breakdown assistance service, but those with Mark Bates insurance get 24/7 breakdown cover as part of their policy. If you're insured with Mark Bates, call their breakdown line. Otherwise, call us on 01379 651 600 during business hours and we'll do our best to help arrange recovery.
Do you service all makes and models?▼
Yes, we service all major brands including Pride, TGA, Sunrise Medical, Freerider, Sterling, and more. Our technicians are trained on all popular models and have access to genuine parts for most manufacturers.
Book Your Service Today
Don't wait for a breakdown. Regular servicing keeps you mobile and saves money in the long run. Book your annual service now.
*Free collection and delivery within 10 miles of Diss
Book a Service
Call our service team to book your annual service or emergency repair.
01379 651 600Mon-Fri: 9am-5pm, Sat: 9am-4pm
Service Due?
Most scooters need servicing every 12 months. Check your service history or call us to confirm.
Signs you need a service:
- • Reduced range
- • Unusual noises
- • Poor performance
- • Warning lights
Why Choose NBR?
- Manufacturer-approved technicians
- Genuine parts used
- 12-month repair warranty
- Free collection & delivery*
- 24 years experience